Accessibility at Boxer

Our Ambition

At Boxer, we work to ensure that our digital and physical services are accessible to everyone, regardless of ability. Our goal is that all users can perceive, operate, understand, and interact with our services in a technically robust manner — in accordance with the Swedish Act on Accessibility of Certain Products and Services (2023:254).

Accessibility by Product and Service

Digital Platforms

Current Status

Boxer’s main digital platforms, including boxer.se and My Pages, are largely adapted to meet the requirements of WCAG 2.1 Level AA. They support keyboard navigation, screen readers, adjustable contrast, and text enlargement. We continuously develop our platforms with a focus on accessibility for all users.

Ongoing Improvements and Issues

  • Buttons – insufficient contrast 
    Some buttons on boxer.se lack sufficient contrast between text and background colors, making them difficult to read. We will adjust the color scheme to achieve sufficient contrast according to WCAG 2.1 Level AA.

  • Logged-in area – insufficient page titles 
    Certain subpages within the logged-in area have page titles that are not descriptive enough. This affects users who navigate with screen readers. We will update the page titles to better reflect the page content.

  • Snackbar components – limited access 
    We use a "snackbar" component to display temporary messages (e.g., error messages or confirmations) on some pages. Currently, these messages cannot be navigated to using keyboard or screen readers and disappear automatically after a short time. We will make these messages accessible by:

    • Making them focusable and clickable 
    • Keeping them visible until the user closes them 
    • Ensuring they are properly read by screen readers

  • BankID 
    There are currently some limitations in the accessibility of certain parts of BankID. One example is that the function to extend an active session is not fully accessible on some pages. We are aware of these issues and are actively working to address them in order to improve the experience for all users.

Broadband

Current Status

Boxer broadband routers come with clear indicator lights and physical buttons. Installation guides are available digitally and in print, focusing on simple language and step-by-step images.

Ongoing Improvements and Issues

Work is underway to introduce tactile markings on routers and improve the accessibility of manuals. Older models still have documentation that does not fully meet accessibility requirements, which we are gradually updating. Our online troubleshooting tool is not yet fully accessible — personal assistance via customer service is therefore offered in these cases.

TV & Streaming

Current Status

Tele2 Play offers a range of accessibility features, including subtitles for people with hearing impairments and audio description where available in the content. Control functions are designed to facilitate use, and the interface has recently been improved with better contrast and ensured good readability of text for all users. The platform supports screen readers and text enlargement, enhancing accessibility for users with visual impairments. Our TV boxes and TV hubs also support voice control, simplifying navigation and control. TV apps can be used in landscape mode even on mobile phones, facilitating use for some users.

Ongoing Improvements and Exceptions

We have identified and applied the accessibility requirements relevant to our TV and streaming platforms. Due to technical limitations in certain operating systems, some requirements cannot be fully met. 
For example, the following requirement is not fulfilled on tvOS, as the operating system lacks support for it:

  • Adjust text size without loss of content (WCAG 1.4.4)

We continuously monitor accessibility developments in the operating systems our platforms depend on and evaluate opportunities to improve accessibility as new features and improvements become available. 

Documents & Customer Communication

Current Status

We strive to make all customer communication—including forms, emails, confirmations, terms and conditions, and other documentation—clear, understandable, and accessible to all. Documents are designed with a focus on readability, clear structure, correct use of headings, good contrast, and relevant alternative texts where needed.

Ongoing Improvements and Issues

We are aware that not all documents and communication flows yet fully meet accessibility requirements. For example, older forms, automated confirmations, and some email communications may still have issues with structure, headings, contrast, or alternative texts. We continuously work to update older materials, improve the accessibility of forms, and ensure that all new documents and digital confirmations are designed with accessibility in mind from the start.

Customer Service & Contact Channels

Current Status

Our customer service is available through several channels — phone, email, web chat, and text telephone (TTY) via relay service — to meet the needs of different customers. We place great emphasis on inclusive customer service to assist customers using various communication methods in the best possible way. Contact channels are designed to be as clear and accessible as possible.

Ongoing Improvements and Issues

Despite this, some challenges remain in providing full support for all types of disabilities across all channels. We are therefore continuously working on both training and technical development to improve functionality and accessibility in our contact channels, aiming to meet the needs of all customers fully. 

IVR system (voice response) – limited accessibility 
Our current IVR system can be difficult to use due to long menus, repeated questions, and limited guidance. We are updating the system to make it more accessible.

How We Test Accessibility

To ensure our products and services meet accessibility requirements, we regularly conduct: 

  • Automated testing using tools such as Lighthouse, Axe-core, and Accessibility Cloud 

  • Manual reviews according to WCAG 2.1 AA & EN 301 549 

  • Continuous monitoring of our digital services to quickly identify and fix accessibility issues

Help Us Improve

If you encounter accessibility issues with our products or services, please contact us. To help us troubleshoot and resolve the issue as quickly and effectively as possible, please provide as much information as possible in your report: 

  • Which page or function is affected (URL if possible) 

  • What is not working or missing 

  • Which device and browser you are using 

  • Whether you use any assistive technology (e.g., screen reader) 

✉️ tillganglighet@tele2.se

Thank you for helping us improve our services! 
 
The email address Tillganglighet@tele2.se is only used for accessibility feedback and issue reports for Tele2, Boxer, and Comviq.

Last Updated

This information was published on 2025-06-25 and is regularly reviewed.

Legal Basis

This accessibility statement has been prepared in accordance with: 

  • Section 25 of the Swedish Act (2023:254) on Accessibility of Certain Products and Services 

  • PTS regulations PTSFS 2024:6 

  • Standard EN 301 549 – Accessibility requirements for ICT products and services